Privacy Policy

This website (www.avino-timber.com) is owned and operated by IQ Glass Solutions Ltd. ("we", "us"). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

IQ Glass Solutions Ltd.
Email: [email protected]

Information We Collect

We collect personal data through contact forms and cookies. The data we collect may include:

Name
Email address
Company details (company name, address, phone number)
Job title
Usage data (partially anonymised IP address, browser information, pages visited)

How We Use Your Data

We use your personal data to:

Respond to your enquiries
Provide requested services or information
Improve our website and user experience
Send marketing communications (only with your explicit consent)

Legal Basis for Processing

Responding to enquiries and business communications: Legitimate interests
Marketing communications and non-essential cookies: Your explicit consent

Cookies and Tracking Technologies

We use cookies to enhance website functionality and analyse site usage. Non-essential cookies require your explicit consent, managed through our cookie banner.

You can manage your cookie preferences at any time via your browser settings.

Data Sharing

We do not sell your personal data. We may share your data with trusted service providers including:

Google Analytics (website analytics)
Albacross (lead identification services)
Smartsupp (live chat support)
Campaign Monitor (email communications)

These providers process data strictly on our behalf under confidentiality agreements.

International Data Transfers

Your data may occasionally be processed outside the UK. We ensure appropriate safeguards, such as standard contractual clauses approved by relevant authorities, are in place to protect your personal data.

Data Retention

We retain your personal data for up to two years after your last interaction unless legally required otherwise.

Children's Privacy

Our service is not directed at individuals under 18. We do not knowingly collect personal data from anyone under 18. If we become aware of data collection from a minor, we will promptly delete it. Parents or guardians may contact us directly if they believe their child has provided personal data.

"Do Not Track" (DNT) Signals

We currently do not respond to browser 'Do Not Track' (DNT) signals.

Accessibility and Alternative Formats

If you require this Privacy Policy in an alternative accessible format, please contact us at [email protected].

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict data processing
Object to data processing
Data portability
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at [email protected].

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

Data Security

We employ robust security measures including encrypted transmission (HTTPS) and secure data storage to protect your personal data.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or prominently displayed on our website. Please review this page regularly for updates.

Contact Us

If you have questions regarding this Privacy Policy or wish to manage your data preferences, please email us at [email protected].